FAQ

Tailored Threads FAQ

1. What is Tailored Threads?
Tailored Threads is a high-end clothing store offering a range of fashionable, high-quality garments. We pride ourselves on providing 100% genuine products and exceptional customer service.

2. What is your return policy?
We accept returns within 14 days of receiving your order. To initiate a return, start the process on our website. We will provide a return label for your convenience. For a full refund, please visit our Refund Policy.

3. How long does it take to process and ship an order?
Orders are processed within 3-4 days. If you place an order after 3 PM, it will be processed the next business day. Standard shipping takes approximately 5 days. Shipping costs are calculated at checkout.

4. Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and times will vary based on your location.

5. What should I do if my package is lost?
If your package is lost, we will make every effort to locate it. If we are unable to find it, we will issue a full refund.

6. Are all your items genuine?
Yes, all items sold by Tailored Threads are 100% genuine.

7. How can I contact customer service?
You can reach us via email at orders@goldlabelny.com or by phone at 845-325-5474.

8. What if I need to make changes to my order?
If you need to make changes to your order, please contact us as soon as possible. We can accommodate changes before the order is processed. Once processed, changes may not be possible.

9. How do I use a discount code?
To use a discount code, enter the code at checkout. The discount will be applied to your order total.

10. How often do you update your inventory?
We regularly update our inventory with the latest styles and high-quality garments. Be sure to check our website frequently for new arrivals and updates.